FAQ

 

 

- What areas do you service?  : We currently offer service throughout the US.

- What happens if I don’t return the fusti? : If the fusti is not returned within 15 days of your last refill you will be billed for the purchase of the fusti.

- What is a fusti? : A fusti is a handcrafted 18/10 gauge reusable and refillable stainless steel container designed for use with oils and vinegars.

- What makes ERS oils sustainable? : Our entire operation system is designed to completely divert and ultimately, eliminate single-use plastic and other packaging waste from packaged cooking oils and vinegars. 

- What if I’m not happy with my oil? : We have a 100% customers satisfaction guarantee! If for any reason you are not happy with our oils we will fully refund your purchase.

- Are your facilities COVID-19 compliant safety procedures? : Absolutely! We pride ourselves in transparency in what we do and how we do it because we want to be your partners in sustainable packaging for life.

- Where are the oils shipping from? : Depending on which oil you select, please view our ERS oils tab for reference;  However, our EVOOs are from California, Italy, Tunisia and Syria. Rice Bran is from India and Thailand.

- Where do you get your oils? : Our oils come directly from the farmers or producers we've been working with since 1998.

- How long does it take to receive my order? : Generally, 5-7 days.

- What size oils do you have? : We ship 1L of your chosen oil using a 2L fusti container.

- What type of oils do you have? : We carry most cooking oils. However, we do - not carry any high allergen oils, such as peanut or walnut oils..

- What payment methods do you accept? : We accept all major credit cards and Apple Pay.

- Are your oils organic? : Yes, most oils can be purchased Organic (ORG)

- Who do I contact if there’s a problem with my oil? :  Send us a message here or call our office at 707-361-5198.