- What areas do you service?  : We currently offer service throughout the US.

- What happens if I don’t return the fusti? : If the fusti is not returned within 15 days of your last refill you will be billed for the purchase of the fusti.

- What is a fusti? : A fusti is a handcrafted 18/10 gauge reusable and refillable stainless steel container designed for use with oils and vinegars.

- What makes ERS oils sustainable? : Our entire operation system is designed to completely divert and ultimately, eliminate single-use plastic and other packaging waste from packaged cooking oils and vinegars. 

- What if I’m not happy with my oil? : We have a 100% customers satisfaction guarantee! If for any reason you are not happy with our oils we will fully refund your purchase.

- Are your facilities COVID-19 compliant safety procedures? : Absolutely! We pride ourselves in transparency in what we do and how we do it because we want to be your partners in sustainable packaging for life.

Where are the oils shipping from? : Depending on which oil you select, please view our ERS oils tab for reference;  However, our EVOOs are from California, Italy, Tunisia and Syria. Rice Bran is from India and Thailand.

- Where do you get your oils? : Our oils come directly from the farmers or producers we've been working with since 1998.

- How long does it take to receive my order? : Generally, 5-7 days.

- What size oils do you have? : We ship 1L of your chosen oil using a 2L fusti container.

- What type of oils do you have? : We carry most cooking oils. However, we do - not carry any high allergen oils, such as peanut or walnut oils..

- What payment methods do you accept? : We accept all major credit cards and Apple Pay.

- Are your oils organic? : Yes, most oils can be purchased Organic (ORG)

- Who do I contact if there’s a problem with my oil? :  Send us a message here or call our office at 707-361-5198.