Shipping and Return Policies



We ship all orders from our facility in Benicia, California. We typically have a 1-2 business day timeline for  PROCESSING orders. However, this timeline may be extended after a sale or during peak shopping seasons.



ERS currently ships throughout the 50 United States and the District of Columbia from our facilities in Benicia,  California.

We can only  ship to physical addresses. We currently only ship to Canada internationally. 


We ship to all 50 United States and the District of Columbia using the United States Postal Service (USPS), United Parcel Service (UPS) and DHL Express and fedex.

No matter the service level selected, shipping address accuracy is important. Any customer who submits incorrect shipping address information will be subject to any change or return fees set by the carrier. We will not reship an order or subsequent orders until due fees are paid. If you notice you made a mistake on a recent order please email ASAP to request a change. If the package is still in our fulfillment facilities we will make the change free of charge.

Orders typically have a 1-2 business day timeline for processing orders. However, this timeline may be extended after a sale or during peak shopping periods.


Once an order ships via UPS Ground, USPS Priority (our "Standard/Economy" rates):

    • 1 to 2 days for Northern CA, ID, MT, NV, OR, UT, WA, WY
    • 2 to 3 days for AK, AZ, CO, HI, ND, NM, OK, Southern CA, SD, Western TX
    • 3 to 4 days for AL, AR, FL, IA, KS, LA, MN, MO, MS, NE, Eastern TX, WI
    • 4 to 5 days for GA, IL, IN, KY, ME, MI, NC, NH, Northern NY, OH, SC, TN, VA, Western PA, WV
    • 5 to 6 days for CT, DC, DE, Eastern PA, MA, MD, NJ, RI, Southern NY, VT


Customer satisfaction is of the utmost importance to us. For this reason, if you are dissatisfied with your product you may request an exchange or refund within 14 calendar days from the date of purchase. We will send you a return label and issue a refund based on the condition of the returned product/s as follows:

  • For a 100% refund, the product/s must be returned to us in their original packaging, unopened and with seals intact.

  • For orders placed in error, refused orders, or orders not picked up and returned, a restocking fee of $9.95 will be charged to exchange the product if within the 14 calendar day return window.

  • If the product/s have been opened, we will subtract a processing fee equal to 25% of each returned product’s price.

  • If 14 days have passed since you were issued a return label, and the return label’s tracking number lists no activity indicating it has hit the mailstream, your return will be cancelled and no refund will be provided.

Any refunds will be issued to the original payment method unless store credit is requested. There is no benefit or detriment to either refund option.


For product that has been damaged during transit, send an email with a description of the damage to To expedite a resolution to your issue, in your email please include photos of both the damaged product, interior packaging, and the shipping box with label visible.


Every single oil listed in our store has been carefully selected for its outstanding flavors and aromas. You can rest assured all of our oils are high-quality  since we taste and analyze every single shipment before we make products available for sale. 100 percent Satisfaction guaranteed  We will either replace or refund product