Shipping and Return Policies
We ship all orders from our facility in Benicia, California. We typically have a 1-2 business day timeline for PROCESSING orders. However, this timeline may be extended after a sale or during peak shopping seasons.
SHIPPING
ERS Oils.com currently ships throughout the 50 United States and the District of Columbia from our facilities in Benicia, California.
We can only ship to physical addresses. We currently only ship to Canada internationally.
HOW WE SHIP
We ship to all 50 United States and the District of Columbia using the United States Postal Service (USPS), United Parcel Service (UPS) and DHL Express and fedex.
No matter the service level selected, shipping address accuracy is important. Any customer who submits incorrect shipping address information will be subject to any change or return fees set by the carrier. We will not reship an order or subsequent orders until due fees are paid. If you notice you made a mistake on a recent order please email info@ecorefillsystems.com ASAP to request a change. If the package is still in our fulfillment facilities we will make the change free of charge.
Orders typically have a 1-2 business day timeline for processing orders. However, this timeline may be extended after a sale or during peak shopping periods.
GENERAL SHIPPING TIMES
Once an order ships via UPS Ground, USPS Priority (our "Standard/Economy" rates):
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- 1 to 2 days for Northern CA, ID, MT, NV, OR, UT, WA, WY
- 2 to 3 days for AK, AZ, CO, HI, ND, NM, OK, Southern CA, SD, Western TX
- 3 to 4 days for AL, AR, FL, IA, KS, LA, MN, MO, MS, NE, Eastern TX, WI
- 4 to 5 days for GA, IL, IN, KY, ME, MI, NC, NH, Northern NY, OH, SC, TN, VA, Western PA, WV
- 5 to 6 days for CT, DC, DE, Eastern PA, MA, MD, NJ, RI, Southern NY, VT
RETURNS
Customer satisfaction is of the utmost importance to us. For this reason, if you are dissatisfied with your product you may request an exchange or refund within 14 calendar days from the date of purchase. We will send you a return label and issue a refund based on the condition of the returned product/s as follows:
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For a 100% refund, the product/s must be returned to us in their original packaging, unopened and with seals intact.
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For orders placed in error, refused orders, or orders not picked up and returned, a restocking fee of $9.95 will be charged to exchange the product if within the 14 calendar day return window.
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If the product/s have been opened, we will subtract a processing fee equal to 25% of each returned product’s price.
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If 14 days have passed since you were issued a return label, and the return label’s tracking number lists no activity indicating it has hit the mailstream, your return will be cancelled and no refund will be provided.